Legal

Refund Policy

Effective September 30, 2026

This policy covers purchases from Trading Card Machine vending machines. We don’t sell anything through this website.

What you are buying

Our machines sell sealed trading-card packs. The cards inside each pack are randomly assorted by the manufacturer. We can’t tell you or guarantee which cards a pack contains or what they may be worth. Cards are sold as collectibles and entertainment, not as an investment.

All sales are final

Once an item is dispensed, the sale is final. We don’t give refunds, returns or exchanges, including for opened packs or because of the cards a pack contains.

Machine problems

If our machine gets something wrong, we fix it:

• Charged but nothing came out, charged more than once, or charged the wrong amount: we refund the incorrect charge to your original payment method.
• Wrong item: we replace it with the item you chose. If we can’t, we refund the charge.
• Pack came out damaged, opened or unsealed: we replace it. If we can’t, we refund the charge.

We check each report against the machine’s transaction records. Your bank or card issuer may take a few business days to show a refund.

How to report a machine problem

Email info@tradingcardmachine.com with:

• the machine’s location;
• the date and approximate time of the purchase;
• the item and the amount charged;
• how you paid (for card or phone payments, the card type and last four digits help us find the transaction); and
• a photo, if the pack was damaged or unsealed.

Never send us your full card number. If you are under 13, please ask a parent or guardian to contact us for you.

Your rights

Nothing in this policy limits any rights you have under the law.

Card disputes

Please contact us first so we can fix the problem quickly. You can still dispute a charge with your card issuer.

Rewards program

Our rewards program is planned and not live yet. It will have its own terms when it launches.

Contact us

Questions or requests: info@tradingcardmachine.com.